Warranty & Replacements
At Euphonia Jewel, our jewelry is crafted to endure and maintain its brilliance for years to come. Each piece is guaranteed to be free from manufacturing defects.
Coverage:
Should a manufacturing defect or production flaw arise during the warranty period, we will replace the item for you. Please provide timely photographic and video evidence to assist in record-keeping. If the specific jewelry piece is unavailable, we may offer a replacement of equivalent value.
Validity:
- Silver-based jewelry: Warranty extends for 1 year from the date of receipt.
- Resin-based charms: Warranty extends for 3 months for decolorization of biological contaminants and 6 months for production defects from the date of receipt.
Not Covered Under the Warranty:
- Damage, Scratches, or Discoloration: This includes damage, scratches, or discoloration of the metal and resin, as well as any skin reactions to the metal resulting from normal use, exposure to chemicals, cosmetics, swimming pools, or bathing.
- Bending or Wear: Silver that becomes bent or worn down due to trauma, excessive use, or normal wear and tear on the setting is not covered.
- User Damage: Dropping, squishing, or any issues caused by intentional or unintentional force are not covered. Damage caused by exposure to alcohol-based products (including rubbing alcohol, jewelry cleaners, etc.) is also not covered.
- Loss or Theft: The warranty does not cover the loss of or theft of jewelry.
*Please note that our warranty becomes void if the jewelry undergoes any servicing, modification, or alteration by a company or individual other than Euphonia.
Lifetime Customer Service:
Our commitment to you transcends the transaction. We prioritize customer satisfaction and aim to establish enduring relationships. Our customer service team is available after you receive your jewelry to assist with any related concerns, ensuring a seamless customer journey akin to family-like care.
If you have any questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to provide the support you need.