All sales are final and goods cannot be refunded or exchanged unless you receive a faulty item or the wrong item. Faulty items do not include scratches, damage caused by accidents, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

If you are dissatisfied due to a manufacturing defect, please contact us within 7 days with appropriate proof (images, videos, etc.), and we will process your refund within 7 business days.

Important Notes:

• Deliberate damage to items is not covered under Euphonia's return and exchange policy.
• Items purchased on sale are considered final sale and not eligible for return and exchange.
• If the purchased item is out of stock or discontinued, Euphonia reserves the right to replace it with a product of equal value, the shipping fee will be covered by Euphonia.

**Please note that this policy excludes situations such as changes of mind, lost or stolen items, or other circumstances beyond our control.

If you have any further questions regarding items returns and compensation, feel free to email us at info@euphoniaofficial.com, Whatsapp (+601162160188) or reach us out at Instagram (@euphonia_studio).

We regret to inform you that once an order has been placed, we are unable to cancel it. We process orders promptly to ensure quick delivery to our customers. Before proceeding with checkout, please take a moment to review your order details carefully to avoid any inconvenience. If you have any questions or require assistance, please do not hesitate to contact our customer service team. Thank you for your understanding!

Yes, we do offer a gift message service for you to express love to your loved one. Simply type your message in the 'personalized message' column during checkout. As the package will not include any other identifying form as the giver, we recommend that you at least include your name in the message.

If you accidentally placed an order with a mistake, you will have a one-hour window to amend your order by contacting our Customer Service team through email or WhatsApp promptly. Once an order is confirmed or shipped with a tracking number sent to your email, order modifications become impracticable. Please reach out to us as soon as possible within that hour if you need to make any changes.

If your promotional code isn't working, please check its validity to ensure it hasn't expired. Additionally, review the terms and conditions to confirm you meet all the requirements, such as any minimum purchase amount. Double-check the code entry for accuracy, including any case-sensitive characters. Lastly, ensure the code hasn't already been used, as many are for one-time use only. If you continue to experience issues, feel free to reach out to our customer service team for further assistance.

A discount or voucher code can be applied to orders during the payment stage. Simply enter the code in the designated "Discount Code" panel and click "Apply" to deduct the discount amount from your order total. Please note that this discount applies to the product subtotal and not postage costs. Only one discount code can be used per order. If you have any questions or need assistance, feel free to reach out to our customer support team.

Most of our jewelry is crafted from 925 sterling silver, a hypoallergenic material that includes 7.5% copper as an alloy, making it nickel-free and perfect for those with sensitive skin. Our glow-in-the-dark charms are made from fully cured resin, which is completely non-toxic and safe. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

We offer secure payment options including Visa, MasterCard, American Express, Apple Pay, and PayPal through Stripe, a trusted payment gateway with strong encryption and fraud prevention measures. Your payment information is protected during checkout, ensuring a safe and secure transaction process. You can confidently use any of these payment methods knowing that your transaction is secure and your information is safeguarded.