Shipping & Fees

• Delivery times are estimated in business days, excluding weekends, public holidays, and any unexpected courier delays (e.g., weather, traffic, or high shipping volumes).
• Orders are shipped within 1-3 business days. Delivery timelines provided are approximate and may vary.
• Shipping fees are based on the subtotal before taxes and discounts and are non-refundable.
• International orders may incur customs duties or service fees, which Euphonia cannot control or predict. Please check with your local customs office for more information, as we cannot reimburse these charges.
• Shipping estimates do not account for order processing time. For the most accurate delivery date, please refer to the timeline at checkout.

Note: GST, VAT & Custom Taxes, and all other warehouse related charges will be borne by customer.

West Malaysia (WM)

 

East Malaysia (EM)

*This minimum spend applies only after any discounts and vouchers have been deducted.

Singapore

 

Rest Of The World

We do offer international shipping. For more details, please reach out to our customer service via Instagram DMs or WhatsApp. We’ll provide you with shipping rates based on your location.

Track your Order

We strive to ensure the timely delivery of your orders. Track your shipment online using the tracking number in your shipping confirmation email, which you can utilize to monitor your parcel's journey through our website's 'Order Tracking' page, conveniently located under the 'More' Navigation tab. Please allow 24-48 hours for the link to activate after receipt.

LOST PACKAGES

For cases of lost or damaged packages and formal tracking shows that shipment it is delivered, relevant proof from the local postal service is required for Euphonia to proceed with compensation and reshipment.

PARCEL(S) FAILED TO BE DELIVERED

Any costs for returning or resending the parcel are the recipient’s responsibility. These costs will follow the standard shipping rates specified above.

Once we have received the returned parcel, our team will reach out to the recipient. The recipient can then pay for the parcel to be resent.